Technical Support Engineer (Brazil)

About the role 

As a Technical Support Engineer, you will play a crucial role in providing top-notch technical assistance to our clients. Your primary responsibilities will include troubleshooting customer issues, analyzing SQL queries, and ensuring smooth operations of our automation platform. This is an excellent opportunity for someone who enjoys engaging with customers, has a strong foundation in SQL, and is eager to develop their skills further.

Minimum qualifications

• Proficiency in SQL and database knowledge
• Strong analytical and problem-solving skills.
• Excellent communication skills with the ability to explain technical concepts to non-technical individuals.
• Excellent communication skills in English, and Spanish.

Preferred qualifications

• Experience with Python and AWS services is a plus.
• Previous experience in a technical support role, preferably in a software or SaaS environment.
• A proactive attitude and a commitment to delivering exceptional customer service.
• Experience with zendesk

Responsibilities

• Respond promptly and efficiently to customer inquiries, providing technical assistance and troubleshooting support via various channels (email, phone).
• Create and analyze SQL queries to identify and resolve customer issues related to data reconciliation.
• Collaborate with our development team to escalate and resolve complex technical problems.
• Document customer interactions and contribute to our knowledge base for continuous improvement.
• Stay up-to-date with our software updates and new features to effectively support our clients.

Benefits

• Well-funded and proven startup with large ambitions and competitive salaries.
• Entrepreneurial culture where pushing limits, creating and collaborating is everyday business.  
• Open communication with management and company leadership
• Small, dynamic teams = massive impact
• 100% Remote Work (You choose where to work from)
• 500USD a year for you to invest in learning.
• 2 Family days
• 5 sick days fully covered for you to rest and recover without impacting your income.
• 1 full day for you to celebrate your birthday
• 60% discount in Colsanitas Pre-Paid Medicine for you and everyone around you (Colombia Only)