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Fabio Andres Rada Cardona

DATA ANALYST

Soledad - Colombia

https://sites.google.com/view/fabioportfolio/home
Nivel de Educación

Técnico

Idiomas

Inglés / Avanzado C1

Español / Nativo

Sobre mí
Friendly and professional Associate account manager with extensive experience resolving escalated customer complaints and issues. Strong interpersonal skills are proven through customer satisfaction and peer recognition awards. Someone who believes that by being an active listener and an emphatic partner we can build a better future and bring a better experience to our customers. Seeking a positio ...
Nivel de Educación

Técnico

Idiomas

Inglés / Avanzado C1

Español / Nativo

Experiencia
Experiencia
MU
Training & Quality Specialist
Majorel - Uber(US & CAN) PayPal KYC and Compliance

febrero 2022 / septiembre 2022

Training new hires, KPIs tracking, reporting, call audit, and coaching. Excel reports and Power BI dashboards tracking team performance, client SLAs.

S
Team Manager
Sutherland

febrero 2020 / febrero 2022

KPIs tracking, reporting, call audit, and coaching. Excel reports and Power BI dashboards tracking team performance, client SLAs.

S
Associate Account Management
Sutherland

febrero 2019 / Actualmente

Educación
Estudios
MI
Maryland Institution
Bachelor
/ Actualmente
A
Andrago
Advance Excel Certification
/ Actualmente
D
DataCamp
Google Data Analytics Professional Certificate
/ Actualmente
F
FreeCodeCamp
Data Analysis with Python
/ Actualmente
Habilidades
Mis habilidades
Servicio al cliente
Liderazgo
Excel Avanzado
Power Bi
Python
Ingles avanzado
Intereses
Sobre mí
Friendly and professional Associate account manager with extensive experience resolving escalated customer complaints and issues. Strong interpersonal skills are proven through customer satisfaction and peer recognition awards. Someone who believes that by being an active listener and an emphatic partner we can build a better future and bring a better experience to our customers. Seeking a positio ...
Experiencia
MU
Training & Quality Specialist
Majorel - Uber(US & CAN) PayPal KYC and Compliance

febrero 2022 / septiembre 2022

Training new hires, KPIs tracking, reporting, call audit, and coaching. Excel reports and Power BI dashboards tracking team performance, client SLAs.

S
Team Manager
Sutherland

febrero 2020 / febrero 2022

KPIs tracking, reporting, call audit, and coaching. Excel reports and Power BI dashboards tracking team performance, client SLAs.

S
Associate Account Management
Sutherland

febrero 2019 / Actualmente

Estudios
MI
Maryland Institution
Bachelor
/ Actualmente
A
Andrago
Advance Excel Certification
/ Actualmente
D
DataCamp
Google Data Analytics Professional Certificate
/ Actualmente
F
FreeCodeCamp
Data Analysis with Python
/ Actualmente
Mis habilidades
Servicio al cliente
Liderazgo
Excel Avanzado
Power Bi
Python
Ingles avanzado