Francisco Andres Santos Ortega
#OpenToWork
BOGOTÁ, D.C. - Colombia
Nivel de Educación
Pregrado Universitario
Idiomas
Español / Nativo
Sobre mí
Nivel de Educación
Pregrado Universitario
Idiomas
Español / Nativo
Experiencia
Senior Delivery Manager
Conduent
noviembre 2020 / julio 2023
Key responsibilities: Participate in the definition of the business strategy together with the Client and Senior Management of the company. - Guide the general performance of the business unit (s), a Ver más
Service Delivery Manager II NA
Conduent
septiembre 2017 / noviembre 2020
As SDM I play a vital role in creating a long-term healthy relationship with my client, acting as the bridge between the client and our operational delivery teams by ensuring that the client´s satisfa Ver más
Regional Service Delivery Manager LATAM
Teleperformance
junio 2017 / septiembre 2017
I act as a Delivery manager providing leadership and direction in planning to release solutions to functional and technical challenges by: - Overseen all aspects of projects. Set deadlines, assign res Ver más
Assistant Contact Center Manager
Teleperformance
agosto 2013 / septiembre 2017
I act as a Delivery manager providing leadership and direction in planning to release solutions to functional and technical challenges by: - Overseen all aspects of projects. Set deadlines, assign res Ver más
Estudios
Fundación Universitaria del Area Andina
Administración de Empresas
CESA
Diplomado en Management Estrategico
Universidad EAN
Diplomado en Gestion de Operaciones y Procesos
Servicio Nacional de Aprendizaje (SENA)
Publicidad y Mercadeo
Mis habilidades
Sobre mí
Experiencia
Senior Delivery Manager
Conduent
noviembre 2020 / julio 2023
Key responsibilities: Participate in the definition of the business strategy together with the Client and Senior Management of the company. - Guide the general performance of the business unit (s), a Ver más
Service Delivery Manager II NA
Conduent
septiembre 2017 / noviembre 2020
As SDM I play a vital role in creating a long-term healthy relationship with my client, acting as the bridge between the client and our operational delivery teams by ensuring that the client´s satisfa Ver más
Regional Service Delivery Manager LATAM
Teleperformance
junio 2017 / septiembre 2017
I act as a Delivery manager providing leadership and direction in planning to release solutions to functional and technical challenges by: - Overseen all aspects of projects. Set deadlines, assign res Ver más
Assistant Contact Center Manager
Teleperformance
agosto 2013 / septiembre 2017
I act as a Delivery manager providing leadership and direction in planning to release solutions to functional and technical challenges by: - Overseen all aspects of projects. Set deadlines, assign res Ver más
Estudios
Fundación Universitaria del Area Andina
Administración de Empresas
CESA
Diplomado en Management Estrategico
Universidad EAN
Diplomado en Gestion de Operaciones y Procesos
Servicio Nacional de Aprendizaje (SENA)
Publicidad y Mercadeo
Mis habilidades
