Nicolas Calderon
PMO Analyst and Systems Operation support Tech
Bogotá - Colombia
Nivel de Educación
Bachiller
Idiomas
Español / Nativo
Inglés / Avanzado C1
Sobre mí
Im a competent technical support specialist with good knowledge in providing support to users 24*7 via email, chat, API call, log-in, and 2fa configuration. im very functional in availing fundamental technical support to remote monitoring and resolving L1 and L2 service requests, incidents, and problems for deskto ...
Nivel de Educación
Bachiller
Idiomas
Español / Nativo
Inglés / Avanzado C1
Experiencia
PMO Analyst and Systems Operation Support Tech
making science
Bogotá, Colombia
diciembre 2021 / enero 2023
Functions: Corporate operations support tech, function is to provide level of support to Making science products, JIRA system, GWS to all internal users in regards, configuration of email, JIRA projec Ver más
Technical Support Expert
Sendgrid
Bogotá, Colombia
octubre 2020 / noviembre 2021
Functions: Technical support expert level 1 and 2, function was to provide level of support to Twilio email product (SendGrid) To all clients in regards, configuration of SendGrid, email support, SMTP Ver más
Global IT Service Desk Analyst
bbraun
Bogotá, Colombia
enero 2019 / octubre 2020
Functions: IT and Data service desk analyst, function was to provide first level of support to all BBraun employees regarding windows, reimage, SAP, Salesforce troubleshooting as well as java, active Ver más
Technical Support Engineer
Netapp
Bogotá, Colombia
mayo 2018 / enero 2019
Functions: Technical support engineer level 1 Experience in VMware and OS Ontap Netapp and Netapp fundamentals and implementation. Responsabilities: Issues debug, Ticket handling of san/nas issues on Ver más
Estudios
Pontificia Universidad Javeriana
Communications
Bogotá, Colombia
Gimnasio Moderno
Highschool diploma
Bogotá, Colombia
Mis habilidades
Sobre mí
Im a competent technical support specialist with good knowledge in providing support to users 24*7 via email, chat, API call, log-in, and 2fa configuration. im very functional in availing fundamental technical support to remote monitoring and resolving L1 and L2 service requests, incidents, and problems for deskto ...
Experiencia
PMO Analyst and Systems Operation Support Tech
making science
Bogotá, Colombia
diciembre 2021 / enero 2023
Functions: Corporate operations support tech, function is to provide level of support to Making science products, JIRA system, GWS to all internal users in regards, configuration of email, JIRA projec Ver más
Technical Support Expert
Sendgrid
Bogotá, Colombia
octubre 2020 / noviembre 2021
Functions: Technical support expert level 1 and 2, function was to provide level of support to Twilio email product (SendGrid) To all clients in regards, configuration of SendGrid, email support, SMTP Ver más
Global IT Service Desk Analyst
bbraun
Bogotá, Colombia
enero 2019 / octubre 2020
Functions: IT and Data service desk analyst, function was to provide first level of support to all BBraun employees regarding windows, reimage, SAP, Salesforce troubleshooting as well as java, active Ver más
Technical Support Engineer
Netapp
Bogotá, Colombia
mayo 2018 / enero 2019
Functions: Technical support engineer level 1 Experience in VMware and OS Ontap Netapp and Netapp fundamentals and implementation. Responsabilities: Issues debug, Ticket handling of san/nas issues on Ver más
Estudios
Pontificia Universidad Javeriana
Communications
Bogotá, Colombia
Gimnasio Moderno
Highschool diploma
Bogotá, Colombia