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Nicolas Calderon

Bogotá - Colombia

Nivel de Educación

Bachiller

Sobre mí

Im  a competent technical support specialist with good knowledge in providing support to users 24*7 via email, chat, API call, log-in, and 2fa configuration. im very functional in availing fundamental technical support to remote monitoring and resolving L1 and L2 service requests, incidents, and problems for deskto ...

Nivel de Educación

Bachiller

Experiencia
Experiencia
ms
PMO Analyst and Systems Operation Support Tech
making science

Bogotá, Colombia

diciembre 2021 / enero 2023

Functions: Corporate operations support tech, function is to provide level of support to Making science products, JIRA system, GWS to all internal users in regards, configuration of email, JIRA projec Ver más

S
Technical Support Expert
Sendgrid

Bogotá, Colombia

octubre 2020 / noviembre 2021

Functions: Technical support expert level 1 and 2, function was to provide level of support to Twilio email product (SendGrid) To all clients in regards, configuration of SendGrid, email support, SMTP Ver más

b
Global IT Service Desk Analyst
bbraun

Bogotá, Colombia

enero 2019 / octubre 2020

Functions: IT and Data service desk analyst, function was to provide first level of support to all BBraun employees regarding windows, reimage, SAP, Salesforce troubleshooting as well as java, active Ver más

N
Technical Support Engineer
Netapp

Bogotá, Colombia

mayo 2018 / enero 2019

Functions: Technical support engineer level 1 Experience in VMware and OS Ontap Netapp and Netapp fundamentals and implementation. Responsabilities: Issues debug, Ticket handling of san/nas issues on Ver más

Educación
Estudios
PU
Pontificia Universidad Javeriana
Communications

Bogotá, Colombia

enero 1999 / julio 2007
GM
Gimnasio Moderno
Highschool diploma

Bogotá, Colombia

enero 1985 / diciembre 1998
Habilidades
Mis habilidades
Customer service
Service now
Technical support
Zendesk
Microsoft 365
Lenguajes de programación (SQL, HTML, CSS, Javascript)
Macos
Google workspace
Tech support
Administración de clientes
Intereses
Sobre mí

Im  a competent technical support specialist with good knowledge in providing support to users 24*7 via email, chat, API call, log-in, and 2fa configuration. im very functional in availing fundamental technical support to remote monitoring and resolving L1 and L2 service requests, incidents, and problems for deskto ...

Experiencia
ms
PMO Analyst and Systems Operation Support Tech
making science

Bogotá, Colombia

diciembre 2021 / enero 2023

Functions: Corporate operations support tech, function is to provide level of support to Making science products, JIRA system, GWS to all internal users in regards, configuration of email, JIRA projec Ver más

S
Technical Support Expert
Sendgrid

Bogotá, Colombia

octubre 2020 / noviembre 2021

Functions: Technical support expert level 1 and 2, function was to provide level of support to Twilio email product (SendGrid) To all clients in regards, configuration of SendGrid, email support, SMTP Ver más

b
Global IT Service Desk Analyst
bbraun

Bogotá, Colombia

enero 2019 / octubre 2020

Functions: IT and Data service desk analyst, function was to provide first level of support to all BBraun employees regarding windows, reimage, SAP, Salesforce troubleshooting as well as java, active Ver más

N
Technical Support Engineer
Netapp

Bogotá, Colombia

mayo 2018 / enero 2019

Functions: Technical support engineer level 1 Experience in VMware and OS Ontap Netapp and Netapp fundamentals and implementation. Responsabilities: Issues debug, Ticket handling of san/nas issues on Ver más


Estudios
PU
Pontificia Universidad Javeriana
Communications

Bogotá, Colombia

enero 1999 / julio 2007
GM
Gimnasio Moderno
Highschool diploma

Bogotá, Colombia

enero 1985 / diciembre 1998
Mis habilidades
Customer service
Service now
Technical support
Zendesk
Microsoft 365
Lenguajes de programación (SQL, HTML, CSS, Javascript)
Macos
Google workspace
Tech support
Administración de clientes