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Roberto Carlos Villarreal Holten

Lateral thinking leader

San Pedro Garza García - México

Nivel de Educación

Pregrado Universitario

Idiomas

Español / Nativo

Inglés / Avanzado C1

Sobre mí
Lateral thinking leader with extensive experience in sales growth, people management, customer experience management (CX) and business development. Proficiency in implementing initiatives aimed at leveraging employee output, reducing company costs, and enhancing operational efficiency. Highly accomplished in leading across multi-disciplinary teams to meet project targets. Expertise in recruiting a ...
Nivel de Educación

Pregrado Universitario

Idiomas

Español / Nativo

Inglés / Avanzado C1

Experiencia
Experiencia
Kc
Aftersales Experience Operations Manager
Kavak.com

enero 2021 / enero 2022

Key role in recruitment/upskilling of team, enhanced SOPs/SLAs, optimized KPI via OKRs, increased CSAT and KAMS case management, raised QA score, slashed receive time of auto-parts, developed training Ver más

DF
Restaurant Empowerment Regional Manager
DiDi Food

enero 2019 / enero 2021

Generated specific metrics, awarded Value Star and Star Award, achieved fraud reductions, increased tablet contracts, ensured SLA Implementation, reduced attrition rate, coached businesses on app util Ver más

Educación
Estudios
FU
FACPyA U.A.N.L.
Bachelor of International Business
/ Actualmente
Habilidades
Mis habilidades
Gestión bases de datos
Gestión call center
Gestión de operaciones
Gestión de personas
Gestión de negocios
Procesos gerenciales
Autogestión
Actualización constante
Administración de compensaciones
Administración de clientes
Intereses
Sobre mí
Lateral thinking leader with extensive experience in sales growth, people management, customer experience management (CX) and business development. Proficiency in implementing initiatives aimed at leveraging employee output, reducing company costs, and enhancing operational efficiency. Highly accomplished in leading across multi-disciplinary teams to meet project targets. Expertise in recruiting a ...
Experiencia
Kc
Aftersales Experience Operations Manager
Kavak.com

enero 2021 / enero 2022

Key role in recruitment/upskilling of team, enhanced SOPs/SLAs, optimized KPI via OKRs, increased CSAT and KAMS case management, raised QA score, slashed receive time of auto-parts, developed training Ver más

DF
Restaurant Empowerment Regional Manager
DiDi Food

enero 2019 / enero 2021

Generated specific metrics, awarded Value Star and Star Award, achieved fraud reductions, increased tablet contracts, ensured SLA Implementation, reduced attrition rate, coached businesses on app util Ver más

Estudios
FU
FACPyA U.A.N.L.
Bachelor of International Business
/ Actualmente
Mis habilidades
Gestión bases de datos
Gestión call center
Gestión de operaciones
Gestión de personas
Gestión de negocios
Procesos gerenciales
Autogestión
Actualización constante
Administración de compensaciones
Administración de clientes