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Key Account Manager

Bogotá, Colombia Tiempo completo
💰 Salario
A convenir
💼 Oferta para Usuarios
Modelo B2B / Servicios a empresas
Especialidades
API Builder
Data Source Management
Server Management Resources
No-Code
Backend

Descripción

Dapta is seeking a dynamic and results-driven Key Account Manager to join our team. This role is designed for a professional with a proven track record of managing and growing key accounts within tech startups or fast-paced companies.

The ideal candidate will have at least 2 years of experience in account management, with a strong focus on building long-term relationships, understanding customer needs, and driving revenue growth. As a Key Account Manager at Dapta, you will play a pivotal role in our company's success by ensuring the satisfaction and loyalty of our most critical clients.

Key Responsibilities

  • Onboarding and Activation: Ensure every customer is properly onboarded and activated in using the product.
  • Account Management: Develop and maintain strong, long-lasting client relationships with key accounts, acting as the main point of contact and ensuring their needs and expectations are met.
  • Strategic Growth: Identify opportunities for growth within key accounts and collaborate with sales and product teams to develop strategies that maximize value for both the client and Dapta.
  • Customer Success: Work closely with the customer success team to ensure clients are leveraging our solutions effectively. Address any issues that may arise, ensuring a high level of customer satisfaction.
  • Revenue Generation: Achieve and exceed sales quotas and KPIs by identifying upsell, cross-sell, and renewal opportunities within existing key accounts.
  • Feedback Loop: Act as the voice of the customer within Dapta, providing feedback to the product and development teams to help shape future