Dapta is seeking a dynamic and results-driven Key Account Manager to join our team. This role is designed for a professional with a proven track record of managing and growing key accounts within tech startups or fast-paced companies.
The ideal candidate will have at least 2 years of experience in account management, with a strong focus on building long-term relationships, understanding customer needs, and driving revenue growth. As a Key Account Manager at Dapta, you will play a pivotal role in our company's success by ensuring the satisfaction and loyalty of our most critical clients.
Key Responsibilities
- Onboarding and Activation: Ensure every customer is properly onboarded and activated in using the product.
- Account Management: Develop and maintain strong, long-lasting client relationships with key accounts, acting as the main point of contact and ensuring their needs and expectations are met.
- Strategic Growth: Identify opportunities for growth within key accounts and collaborate with sales and product teams to develop strategies that maximize value for both the client and Dapta.
- Customer Success: Work closely with the customer success team to ensure clients are leveraging our solutions effectively. Address any issues that may arise, ensuring a high level of customer satisfaction.
- Revenue Generation: Achieve and exceed sales quotas and KPIs by identifying upsell, cross-sell, and renewal opportunities within existing key accounts.
- Feedback Loop: Act as the voice of the customer within Dapta, providing feedback to the product and development teams to help shape future product offerings and improvements.
- Market Intelligence: Keep abreast of market trends and competitive activity, sharing insights with internal teams to inform strategic decisions.
Requirements
- Experience: Minimum of 2 years of key account management experience in tech startups or fast-paced companies.
- Skills: Strong negotiation and presentation skills, excellent verbal and written communication abilities, and proficient in CRM software (Hubspot) and Microsoft Office Suite / Google Suite.
- Knowledge: A solid understanding of the tech industry, including trends, challenges, and opportunities.
- Education: Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
- Attributes: Proactive, self-motivated, and able to work independently. Strong analytical and problem-solving skills, with a customer-focused attitude.
- Travel: Willingness to travel as needed to meet with clients and attend industry events.
KPIs
- Revenue Growth from Key Accounts: Measures the percentage increase in revenue from key accounts, reflecting successful upselling, cross-selling, and overall account growth.
- Customer Retention Rate: Calculates the proportion of key accounts that continue their business with Dapta over a specified period, indicating customer satisfaction and loyalty.
- Net Promoter Score (NPS): Assesses the likelihood of key accounts recommending Dapta to others, serving as a direct indicator of customer loyalty and satisfaction.
- Strategic Initiative Adoption Rate: Tracks the adoption of new products or services by key accounts, demonstrating alignment with Dapta’s strategic goals and innovation uptake.